At Mobiflow, we strive to make electric driving and smart charging as simple as possible. Many of our customers have questions about charging cards, charging sessions, costs, and invoicing. That’s why we’ve expanded our FAQ and How-to pages, ensuring you always find the right answer quickly!
Why our FAQ page should be your first stop
Our FAQs provide a central place where you can find clear and up-to-date answers to frequently asked questions. Whether you want to know how to activate your Mobiflow charging card, download an invoice, or set up a payment mandate, we have bundled these answers in an easy-to-follow step-by-step format.
What you will find on our FAQ page
Our FAQs offer comprehensive information on various topics, divided into categories based on our product portfolio.
1. Mobiflow app and charging card
Discover how to make the most of the Mobiflow app: Find your favourite charging location, start and stop a charging session using the app, check tariffs of charging sessions in advance, and more. You will also find all the details on how to request, activate, and use the Mobiflow charging card.
2. My Mobiflow platform
Here, you’ll find useful information about what our software platform has to offer. Some examples:
Invoicing
Want to know how to download an invoice or payment request via the Mobiflow platform? Go to your Mobiflow account, navigate to ‘Finance,’ click on invoices or payment requests, and easily download your documents. This helps you keep track of your charging costs and quickly manage reimbursements.
Wondering what a payment request is and why no VAT is charged? Our FAQ explains that with activated split-billing invoicing, the employer receives a monthly payment request bundling all charging sessions per employee. Once Mobiflow receives the payment, each employee is reimbursed for their charging session costs. Why no VAT? Split-billing sessions are considered a sale from private to business, meaning no VAT is applied.
Payments
Want to set up a payment mandate for a hassle-free charging experience? Our FAQ provides a step-by-step guide on how to set up a SEPA mandate so that your charging sessions are automatically invoiced and paid.
Split billing
Heard about split billing but still unsure how it works? Our FAQs explain the concept in detail. A short video will clarify everything. Your employer wants to reimburse your home charging sessions for example? Split billing is the solution. This feature separates business and private charging sessions and invoices the correct party. Our How-to guides for fleet managers, employees, and independent users explain how to set this up easily in the Mobiflow platform.
Practical tips for EV charging
Our FAQ page provides various tips to ensure your charging sessions run smoothly. From checking your charging history to optimizing your charging station settings, we help you get the most out of your sessions.
Find help quickly and easily
We’ve designed our FAQs so you can find your answer quickly and easily. Use the search function to navigate directly to relevant information or browse through categories to learn more about our services.
Still have a question?
Can’t find what you’re looking for? No worries! Our support team is always ready to assist you. But chances are, your question is already answered in our FAQs!
🔎 See for yourself and take a look: Mobiflow FAQ
Together, we ensure a smooth and hassle-free charging experience! ⚡