You can use your charging card as soon as it has been activated by us, your account is active, and you meet the conditions of the corresponding charging card contract. (EV charging: configured payment method / Mobifree: sufficient prepaid credit).
If you have created an account and requested a charge card, send us an email when you receive the charge card in the mail. We will activate your charge card as soon as possible so that you can start your public charging sessions.
If you already have a charge card and are creating an account afterwards, you can link your charge card and set up a payment method in this step. Once the payment method has been activated, you can start using your charge card at public charging points.
Depending on the public charging network provider, this can take up to 72 hours.