Unable to activate a charging station? Go through the following scenarios and hopefully this will solve your problem:
1. Mobiflow strives to build as large a network of partners as possible. Please check in the Mobiflow app whether the charging station in question belongs to one of our partners. If so, it will be visible on our map. Our app can be downloaded from the Apple Store or the Google Play Store.
2. Do you have more than one charge card? Make sure you use the same charge card when activating and deactivating.
3/ Keep your charge card away from metal objects and magnets, as they can cause malfunctions.
4/ With a Mobi Free pass, it’s best to check whether you still have credit on your account. With an EV Charging pass, check whether an active payment method has been set up on your account. If you have a charge card from your employer, your employer can check this for you. The attached screenshot shows where on the My Mobiflow platform (https://my.mobiflow.be) you can check whether a payment method has been set up and how to add one. Don’t forget to turn on the “Use for billing” toggle button on the right!
Have you checked all of the above and still can’t charge? Contact our support service on 09 296 45 45 and provide the following info: name, e-mail for Mobiflow account, charge card number, start and end time of the charging session, and location of the charging station.
