1. Check that your charging cable has been inserted deep enough into the socket, both along the side of your car and at the charging point.
2. To start a session via the app, you need a good mobile data connection. If necessary, move around a bit – you don’t have to be near the charging point or your car.
3. If that still doesn’t work, start your charging session with your charge card. Currently, a charge card is still the most widely used and stable way to start a session.