How to get started with our Mobiflow software

As a preliminary step, our wholesale partner will provide you with an envelope containing the following items:

SIM card (only if you want a connection via SIM card, other possibilities are a network cable or wifi
Charging card
One-pager containing the steps described below, a link to this landing page and some important contact information

Haven’t been referred by a wholesale partner? Then first register via Installers Connect and submit your application to become a Mobiflow Preferred Partner. You will then receive everything by mail.

Step 1 – Actions before installation

Keep the SIM card and the charging card for installation at the customer’s site and carefully go through the one-pager manual with the various described steps. Then navigate to this landing page to perform the following actions:

New installers must first complete the e-learning via Installers Connect before they can become a Mobiflow Preferred Installer. After completing the e-learning, you can submit a request to become a Preferred Installer. Upon approval, you will receive your login credentials by email and gain access to Installers Connect, the QA portal and the MT portal — including for registering customers and orders. Request your access well in advance of the installation (2-3 business days), as you cannot proceed without access.
The CSPF form is no longer in use. New customers are now registered via Installers Connect — the platform accessible to all Mobiflow Preferred Installers.The process works as follows: as a Preferred Installer, you register a new customer via Installers Connect. The customer then automatically receives an email directing them to Mobiflow Connect to complete and submit their registration request. Mobiflow then processes the request and follows up directly with the customer. Not yet a Preferred Installer? First submit a request to gain access to Installers Connect.
The e-learning modules on Installers Connect are always available.

Access Installers Connect

Step 2 – Actions during installation

Now that you have the hardware and software (SIM card, charging card, QA platform login credentials) you are ready to go to your customer for the installation and follow the steps below:

Insert the SIM card into the charging station or connect via LAN cable or Wi-Fi.
Configure the OCPP parameters (hardware manuals)
Use the correct OCPP URL (OCPP set-up Mobiflow)
Log in to the QA platform and follow the steps in this manual
Click ‘Confirm’ to make the charging station visible online
Hand the charging card to the customer
Complete the installation

Hardware manuals Mobiflow set-up for OCPP parameters Mobiflow QA platform manual

Step 3 – Actions after installation

Your work as an installer is done. The customer will receive an invitation to onboard via Mobiflow Connect.

Mobiflow Connect