Manage your charging point

This is only possible for electric charging, not for other mobility services. Send an email to info@mobiflow.be and we will sort this out for you.

There are no fixed monthly costs associated with our charge card contracts – you will only pay for what you use (Pay-for-use only).

Mobifree contract: prepaid contract where credit has to be added beforehand (note: please take bank payment processing times into account).

EV Charging contract: postpaid contract linked to a payment prder. At the end of the month, your banking institution will get a request or payment that will be settled via your selected payment method (payment order).

You can change your billing details by logging in to https://my.mobiflow.be/sp/customer via Administration > Account details. If you need to change the company name, VAT number and/or billing address, please send an email to info@mobiflow.be.

The payment depends on the type of plan that you have.

You either have a prepaid plan, where you add credit to your account in advance via your credit card or debit card.

Or you have a postpaid plan, where you get a monthly bill for the services you have used and pay for them using the payment order you have set up.

You set up a payment order when you create your Mobiflow account and choose a plan. If you already have an account and didn’t set up a payment order, you can still do this afterwards by logging in via https://my.mobiflow.be/sp/customer. You can set up a new payment order via Finance > Payment methods.

Your credit will be available as soon as we receive confirmation from your bank or payment provider. Depending on your payment method, this may be immediate or there may be a few days delay:

Adding credit by bank card is immediate

Adding credit by VISA or Mastercard is immediate

Adding credit by bank transfer may take 2-3 days before your card is credited.

Please send an email to info@mobiflow.be and we will help you.

The price of a public charging session depends on the operator of the charging point, who determines the base rate for a charging session. The price you will pay for a charging session can therefore differ from one charging point to another, but you can always check it in advance in the Mobiflow app. The price that is visible there is also the actual price that you will pay.

With a prepaid subscription, you preload a budget onto your account, which then becomes available to you and any other users you have added to the account.

With a postpaid subscription, you set up a payment mandate in advance, use services and pay for them automatically every month via that payment mandate.

In both cases, you will receive an invoice for the services you used.

You will have 14 calendar days to settle your bill. As the service providers available via Mobiflow always have very short payment terms, this is also reflected in our payment terms.

The conditions of your Mobiflow plan are defined in the general terms and conditions. Your plan is always renewed automatically. You can discontinue it by sending an email to info@mobiflow.be.

You will get a monthly bill via email, at the start of each new month or on the 15th of the month depending on the start date of your contract. A PO number can be added via Administration > Preferences.

In the Mobiflow app, you can see how much credit you have available at the top left of your home screen. You can also find it at our Mobiflow platform https://my.mobiflow.be/sp/customer via Finance > Credit.

By setting up a payment order, you do not need to take any action to pay for the services you have purchased from us. Setting up a payment order is necessary so that we know who will be paying for the consumption.

If there are problems making a payment, we sometimes use the services of Payt. They ensure that the transaction can still take place by offering various options and carrying them out as automatically as possible.

The manual can be accessed via the QR code or the attached pdf, but you can also find it directly on our website on the page dedicated to NRGkick (https://www.mobiflow.be/nrgkick). There you will find a ‘registration’ button that will take you to the same page as the QR code.

It’s very easy. All you have to do is follow the instructions (see appendix) to set up your account.

To log in to the online platform, go to the homepage of the Mobiflow website. There you will find the ‘My Mobiflow’ tab in the top right-hand corner. Click on it, enter your username and password, and that’s all there is to it.

You set up a payment order when you create your Mobiflow account and choose a plan. If you already have an account and didn’t set up a payment order, you can still do this afterwards by logging in via https://my.mobiflow.be/sp/customer. You can set up a new payment order via Finance > Payment methods.

A ‘whitelist’ of charging cards refers to an authorised list of charging cards that are allowed to use (free of charge) a specific charging system or charging infrastructure. The principle of a whitelist is based on the idea that only those charging cards that are on the list are given access to charge electric vehicles at a particular location.
Establishing a whitelist, operators of charging systems or charging points can restrict charging access to specific charging passes. This can be useful in situations where a particular charging infrastructure is intended for specific users, such as employees of a company, subscription holders, or members of a specific network.
With a whitelist, unauthorised users or charging passes can be barred, which helps prevent misuse or unauthorised use of charging infrastructure. It provides additional security and ensures that only authorised users can access electric vehicle charging at a specific location.
Managing a whitelist is done manually on the My Mobiflow platform, with charging passes being manually added or removed from the list. See attached manual.

A public charging rate refers to the cost charged for charging electric vehicles (EVs) at public charging stations. The rate is made up of several components that cover the cost of using the charging station and can vary depending on the location, charging station and business model of the charging infrastructure operator. Here are some of the key components that can contribute to a public charging rate:

1. Energy cost: This is the price for the electricity used to charge the vehicle. It can be calculated based on the amount of kilowatt hours (kWh) consumed or on the time spent at the charging station.
2. Service charge: Some charging stations may charge additional service fees such as administrative fees, maintenance fees or customer support fees. These costs are added to the standard charge for using the charging station.
3. Time-based rates: Some charging stations charge rates based on time spent at the charging station. This can be a flat rate per hour or a rate that varies depending on charging speed or time of day.
4. Charges based on charging speed: Some charging stations charge rates based on the speed at which the vehicle is charged. For example, a higher rate for fast charging and a lower rate for slower charging.

It is important to note that the specific components of the public charging rate and therefore the price of a public charging session can vary from one charging station operator to another, as theyt determine the standard price for a charging session. Different operators may charge different rates based on their business models and cost structure. It is advisable to check the rate structure of a specific charging station in advance in our Mobiflow app before you start charging. The price visible in the app is also the actual price you will pay.

You can change the public charging rate of your public charging stations on the Mobiflow platform. Follow the instructions in the appendix if you wish to change your public charging rate made up of a starting price, a price per KwH and a price per hour.

See attached document.

See attached document.

In the appendix you will find several manuals on how to set up split billing:

• Set-up for fleetmanagers
• Set-up for single buyers
• Set-up for employees (without a Mobiflow account)
• Set-up for employees (with a Mobiflow account)

See document (Split billing in a nutshell) for more information. This video walks you through the practical details of how split billing works.